@NHS24's treatment of my mother in the past 48 hours has been nothing short of neglect.
Worried she has SEPSIS, the carer, myself and my parents called NHS24 AND 999.
At every turn, they've refused to even see her calling it "a care issue."
CONTINUED
Worried she has SEPSIS, the carer, myself and my parents called NHS24 AND 999.
At every turn, they've refused to even see her calling it "a care issue."
CONTINUED
2/ The care provider & socal work have been really helpful even escalating it through @NHSHighland.
Despite this, 2 Out of Hours GPs have said my mother being unable to walk, with a swollen, hot & very red knee, is "NOT a medical issue." She's crying in pain.
Called me liar too
Despite this, 2 Out of Hours GPs have said my mother being unable to walk, with a swollen, hot & very red knee, is "NOT a medical issue." She's crying in pain.
Called me liar too
3/ One of mum and dad's carers stayed till 2am this morning pleading for her to bd seen to no avail, getting told call the GP on Monday.
Note: Mum has been in the wheelchair since THURSDAY including sleeping.
Your GP was angry social wanted my admitted to hospital @NHS24.4
Note: Mum has been in the wheelchair since THURSDAY including sleeping.
Your GP was angry social wanted my admitted to hospital @NHS24.4
4/ I just got asked to take her 20 miles to the OOH Doctor, something I can't physically do as I can't lift my mum.
Now we have an 4+ hours wait for a begrudged Home Visit in which the Dr said will lead to them only then ordering an ambulance for admission, likely 1am-4am
Now we have an 4+ hours wait for a begrudged Home Visit in which the Dr said will lead to them only then ordering an ambulance for admission, likely 1am-4am
5/ My mum may have a serious infection in her knee and @NHS HIGHLANDS Out of Hours GP have consistently called it "not an emergency", "a care issue" or "not something we deal with."
I am beyond angry at this point. It is so distressing and concerning how little care @NHS24 give.
I am beyond angry at this point. It is so distressing and concerning how little care @NHS24 give.
Sorry for my rant, I've had 2 hours sleep in 48, spent hours in call queues being told possible sepsis is a care issue
To add insult to injury NHS 24 won't see my 4-year-old son whose skin is breaking open & bleeding
He's screaming getting cream on, "give Calpol was the advice"
To add insult to injury NHS 24 won't see my 4-year-old son whose skin is breaking open & bleeding
He's screaming getting cream on, "give Calpol was the advice"
I'm an seriously concerned by @NHSHighland's Out of Hours of Hours service in Ross Shire.
The central call centre says a GP must visit, only for the OOH nurse or doctor to phone & say no.
If SEPSIS can be called a "care issue", then anything can which is concerning.
The central call centre says a GP must visit, only for the OOH nurse or doctor to phone & say no.
If SEPSIS can be called a "care issue", then anything can which is concerning.
Thank you for well wishes, appears someone high up in the NHS saw this and the doctor visit miraculously expedited itself.
Cancel that. They sent a nurse who now wants to leave my mother on the bed & have her take pain killers that effectively sedate her.
She doesn't have 24/7 care so wouldn't be able to toilet, knee is still red & swollen and she can't walk, my dad gets care.
I'm out of options
She doesn't have 24/7 care so wouldn't be able to toilet, knee is still red & swollen and she can't walk, my dad gets care.
I'm out of options
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