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Tren Griffin @trengriffin
, 3 tweets, 1 min read Read on Twitter
Verizon's proprietary 5G Home customers "receive 'white glove installation' of the service, a 24-hour concierge line, and free hardware upggrades" = Punishing CAC and COGS! Truck roll white glove installation is VERY spendy. iphone.appleinsider.com/articles/18/10…
Why "white glove" fixed 5G installs? Equipment like this sticking out of a window must have line of sight to a base station. If coverage doesn't exist the operator eats the cost of the truck roll and the qualified lead.
Potential customer in a store asks: "is fixed 5G service available in my house?" The right answer is "maybe" if there is a nearby base station. Actual answer is only determinable on site after an expensive truck roll.
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