cc: @HelmanDaniel
To start, creativity is indispensible for many types of work, and it needs to be understood to design useful measurements.
So creativity is important to understand, but NOT to measure or reward. We want to allow creativity when it is useful, not measure a proxy for being creative.
They might, for instance, reward the person at station one if they input X items / hour. It's what they should normally do, but if there is a hold-up at station three, I want him to show flexibility to slow the line, and perhaps assist there.
That's why we want to measure goals, or at least things that cause the goals.
ribbonfarm.com/2016/06/09/goo…
mpra.ub.uni-muenchen.de/90649/1/MPRA_p…
i.e. my blog posts and paper on metrics and metric design.
(I'm gonna assume the tweetstorm blew up. I turned off notifications for likes and retweets b/c they aren't my actual goals.)