Welcome to our next keynote for today “Rebuilding a fearless organization: psychological safety and teaming for safe, high-quality care” with @AmyCEdmondson #Quality2021 – I (@DafniKatsampa) will be live tweeting this fascinated talk. Stay tuned and follow this thread🧵
@AmyCEdmondson has been ranked by the biannual Thinkers50 global list of top management thinkers since 2011 (most recently #3) and selected in 2019 as the #1 most influential thinker in Human Resources by HR Magazine #Quality2021
Google was the first organisation aimed to explain performance differences across teams and what they have found was the concept of psychological safety, says Amy #Quality2021
There is a lot of interpersonal fear at the workplace. The context needs to be safe for interpersonal risk-taking - that speaking up with ideas, questions, concerns or mistakes will be welcomed and valued #Quality2021
What is NOT psychological safety?

> being nice
> all your ideas will beapplauded
> freedom from conflict
> license to whine
> permission to slack off

How can we define psychological safety?

➡️Inclusion and diversity within teams
➡️Open attitude to risk and failure
➡️Open channels of conversation and communication
➡️Willingness to help each other and tackle problems together

Near misses: evidence of resilience or vulnerability?

❗️Proximity to harm makes near misses more threatening, and thus more challenging to raise
❗️The more threatening the message, the more psychological safety reporting behaviour

High or low psychological safety and different levels of performance standards across the workforce - comfort zone, apathy zone, anxiety zone, learning zone #Quality2021
What do organisations need to do?

- Build shared meaning, values, purpose and mission
- Frame diverse views as a resource for joining problem-solving, needs to be context-specific
- Invite engagement and feedback
- Create forums for learning and support

Failure is part of the game, but we need to always take into consideration the context, says @AmyCEdmondson

'Healthcare by its nature is a complex, error prone system' quote by Julie Morath, COO Children's Hospital & Clinics

'Go out of your way to ask good questions'❓

✍️Broaden & deepen the discussion:

What do others think?
What are we missing?
Who has a different perspective?

'Problem-solving is a team sport' says @AmyCEdmondson

How can we build psychological safety? #Quality2021
Psychological safety DOES help to minimise burnout in the healthcare context - building organisational resilience and provide hope is the KEY #Quality2021
Humility, curiosity and empathy - this is key to build resilience as a leader #Quality2021
That's the end of this talk, keep following #Quality2021 for some great content by leading experts and don't forget Day 3 (tomorrow)

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More from @Mental_Elf

10 Jun
Hello all and a warm welcome to the next session of #Quality2021 - building a stronger foundation with a new definition of quality. We'll be hearing from Christina Krause and Ben Ridout
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We’re promised a “highly interactive” session, looking at devolved control of innovation and improvement.

Watch live: internationalforum.bmj.com/europe/live/
Let's meet our speakers. @HelenBevanTweet has been supporting quality improvement within the health and care system for nearly 30 years. She has led and facilitated many nationwide initiatives to improve care.
Our co-presenter, @goranhenriks has nearly forty years’ experience of management in the Swedish Health Care system. His countyr is amongst the best in Sweden with regards to patient satisfaction, access, clinical performance, safety and costs.
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28 Apr
Welcome to the sixth #OxfordMentalHealth webinar. Our topic this time is vaccine hesitancy, mistrust and conspiracies.

Expert panel:
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I'll be live tweeting until 7pm at #OxfordMentalHealth

The webinar video will be published next week on the @OxPsychiatry YouTube channel, so subscribe to that and you will get a notification when it goes live.

First there’ll be a short talk from @ProfDFreeman who will present the OCEANS research that he and his colleagues have been doing over the last few months.

OCEANS = Oxford Coronavirus Explanations, Attitudes, and Narratives Survey #OxfordMentalHealth

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27 Apr
A very warm elfin welcome to the 2021 @KingsIoPPN Research Festival (Across The Lifespan)

I'm André from the Mental Elf and I'll be live tweeting for the next 3.5 hours

The hashtag today is:

🌟 #IoPPNfestival 🌟
Here's what's coming up:
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They're welcoming everyone to the Teams meeting where the festival is taking place

We have hundreds of people on the webinar, plus you lovely tweeps following proceedings at #IoPPNfestival
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