Thread by @Mental_Elf

Welcome to our next keynote for today “Rebuilding a fearless organization: psychological safety and teaming for safe, high-quality care” with @AmyCEdmondson #Quality2021 – I (@DafniKatsampa) will be live tweeting this fascinated talk. Stay tuned and follow this thread🧵

@AmyCEdmondson has been ranked by the biannual Thinkers50 global list of top management thinkers since 2011 (most recently #3) and selected in 2019 as the #1 most influential thinker in Human Resources by HR Magazine #Quality2021

Google was the first organisation aimed to explain performance differences across teams and what they have found was the concept of psychological safety, says Amy #Quality2021

There is a lot of interpersonal fear at the workplace. The context needs to be safe for interpersonal risk-taking - that speaking up with ideas, questions, concerns or mistakes will be welcomed and valued #Quality2021

What is NOT psychological safety?

> being nice
> all your ideas will beapplauded
> freedom from conflict
> license to whine
> permission to slack off

#Quality2021

How can we define psychological safety?

➡️Inclusion and diversity within teams
➡️Open attitude to risk and failure
➡️Open channels of conversation and communication
➡️Willingness to help each other and tackle problems together

#Quality2021

Near misses: evidence of resilience or vulnerability?

❗️Proximity to harm makes near misses more threatening, and thus more challenging to raise
❗️The more threatening the message, the more psychological safety reporting behaviour

#Quality2021

High or low psychological safety and different levels of performance standards across the workforce - comfort zone, apathy zone, anxiety zone, learning zone #Quality2021

What do organisations need to do?

- Build shared meaning, values, purpose and mission
- Frame diverse views as a resource for joining problem-solving, needs to be context-specific
- Invite engagement and feedback
- Create forums for learning and support

#Quality2021

Failure is part of the game, but we need to always take into consideration the context, says @AmyCEdmondson

'Healthcare by its nature is a complex, error prone system' quote by Julie Morath, COO Children's Hospital & Clinics

#Quality2021

'Go out of your way to ask good questions'❓

✍️Broaden & deepen the discussion:

What do others think?
What are we missing?
Who has a different perspective?

#Quality2021

'Problem-solving is a team sport' says @AmyCEdmondson

How can we build psychological safety? #Quality2021

Psychological safety DOES help to minimise burnout in the healthcare context - building organisational resilience and provide hope is the KEY #Quality2021

Humility, curiosity and empathy - this is key to build resilience as a leader #Quality2021

That's the end of this talk, keep following #Quality2021 for some great content by leading experts and don't forget Day 3 (tomorrow)