Hmmm ... saved up, bought a piano for my partner's birthday ... doesn't sound quite right. Need to return it. Oh god, I didn't buy from Amazon. Already anticipating lots of weasel words, deceptive behaviour and attempts by slippery retailers to avoid refunding ...
... when am I going to learn, never buy from anyone other than Amazon. It just works with Amazon, no fuss, they always come out fighting on your side etc. Every other retailer I've ever dealt with always seems to be trying to shiv you ... so here goes ...
... 5 minutes into the call, I'm already having to argue the case, now pointing to their own T&C's on the website, now they want to call me back ... tomorrow. Prepare for another round. FFS why oh why did I not buy from Amazon? It's always the same crap when I don't.
Number of times I've had a problem with Amazon over refunds in the last decade or two ... none.
Number of times I've had a problem with other retailers over refunds in the last decade or two ... every single time or at least, I can't think of a time when it wasn't.
Number of times I've had a problem with other retailers over refunds in the last decade or two ... every single time or at least, I can't think of a time when it wasn't.
That's the main difference. When I buy from someone other than Amazon then it's always a case of praying that it goes perfect and it's just right because if it isn't then I know it is going to be a fight.
I know people complain about Amazon taking over everything but I'm delighted ... I want them to sell food, cars, holidays, houses, funerals ... everything. I know that when I buy from Amazon it's safe, the job will be done and any problems will be taken care of.
Anyway, despite what I'm sure will be a protracted fight over a return ... it at least serves as a useful reminder for me. For a peaceful Christmas, without the fight with retailers if I want to return something then ... buy it all from Amazon Prime. Job done, no fuss, easy.
Me : Of course. For small bits, at independent retail shops - arts and craft, specialist foods, that sort of thing. There's one store I will trust for big ticket items and that's John Lewis for poperty work i.e bathroom, flooring etc.
X : How is your piano return going?
Me : Find out tomorrow. Hopefully. I always dread it when I'm outside the Amazon Prime safety net. Fingers crossed. We shall see.
Me : Find out tomorrow. Hopefully. I always dread it when I'm outside the Amazon Prime safety net. Fingers crossed. We shall see.
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