FlowCon France Profile picture
Oct 18, 2022 13 tweets 8 min read Read on X
"You Build It You Run It" sounds great but it won’t work here

🎤 Opening Keynote by @SteveSmith_Tech #flowcon
"You Build It You Run It" is an operating model in which #product teams build, deploy, operate, and support their own #digital services.

Bethan Timmins & Steve Smith
They have written a playbook with tips and best practices, it’s available on the web, check it out ⤵️
How do you know *when* to do -or not to do- You Build It You Run It?

If you really have a very high financial exposure on failure, and/or have a high #product feature demand then use the model. #flowcon
What does ‘You Build It You Run It’ for digital services look like? #flowcon
Companies always tell Steve ‘You Build It You Run It’ is great but it won’t work for them.

They all have reasons for telling him that.

#flowcon
1️⃣ If you think #devs won’t want to do it:
–Ensure teams know the org is in peril without #change
–Listen to people’s concerns so you have a full understanding of what’s wrong
–Commit to putting things right, and start by compensating them when they’re on-call
2️⃣ You think it will maximize operational costs and it won’t scale?
–Accept an operating model is multi-cost insurance for customer outcomes
–Understand where you can quickly lose money
–Map out which digital services need 24/7 cover and which don’t, put the right teams on them
3️⃣ "Nobody would be accountable"?

Split the RACI table. Explain why shifting accountability onto teams will help deliver customer outcomes

TRUST YOUR PEOPLS TO DO THE RIGHT THING. #flowcon
4️⃣ You haven’t made incident management self service.
–Help the whole org understand how workloads are intricate and impact the mission
–Map the workflow and automate anything you can
–Foster training days to practice and learn
5️⃣ Developers would be firefighters?
–Learn to manage unplanned work: track BAU work items in your system
–Visualize per-team rework rate calculating the % of unplanned work on each item
–Boost developer experience by automating their user journeys
6️⃣ We can’t hire a DBA for every team

Well, you shouldn’t. Automate repeatable specialist tasks.
➡️ It will be new, it will be okay. Just start small, communicate enough, pick a team, allow mistakes to be made. #flowcon

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More from @FlowConFR

Oct 19, 2022
10 ans après les fameuses vidéos sur le modèle Spotify, @duboisrachel revient sur les ingrédients clés auxquels on n’a pas forcément fait très attention. À tort, car lorsqu’on parle de #culture #produit, les Squads, Chapters, Tribes et Guildes n’importent que peu.

#flowcon Image
Fun fact : 6% de l’humanité écoute Spotify (et 2% paie pour cela).
En 2012 le “modèle Spotify” s’est popularisé alors que la boîte était composée d’une centaine de personnes. Probablement l’un des messages les moins compris au sujet de l’Agilité.
La structure est la dernière chose à regarder quand on veut instaurer une culture produit. ImageImageImageImage
Read 17 tweets
Oct 19, 2022
In this session by @danvacanti we’ll explore some common mistakes associated with the definition, collection, and interpretation of #data.
You may have heard words like trend, outlier, signal, noise. But are any of those concepts real or relevant? 🏀 Image
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The greatest basketball game of the US took place in March 1962. Why did Wilt score 100 points, was it really because he changed his free throw shooting technique? ImageImageImageImage
Read 14 tweets
Oct 19, 2022
Comment les jobs-to-be-done nous aident à prendre de meilleures décisions #Produit ? Quels impacts peuvent-ils générer au sein d’une organisation ? Et comment aident-ils au quotidien les équipes à innover ?

REX de CDiscount par Paul MICHEL

#productdesign #productmanagement
CDiscount, l’une des premières marketplaces en France.
Dans ce talk :
–JTBD, une definition
–Comment et pourquoi il est important de les identifier
–Comment ils peuvent aider à la prise de décision

#innovation #flowcon #product
Read 15 tweets
Oct 19, 2022
How do you move an organisation of 15 teams and their single shared monolith from bi-annual releases to fortnightly releases in under four months? How do you reduce release pain and cost?

Follow this talk by @tdpauw to find out 😉
This agency addressing the full Belgian population used to freeze code to release 2 or 3 major releases per year, and (of course) many hot bug fixes were still needed each time.
In Sept. 2018, they asked @tdpauw to change the 15 teams and their single shared monolith to fortnightly releases by December.

What he didn’t want to do was applying a maturity model, since they are flawed.
Read 16 tweets
Oct 19, 2022
There are things you don’t talk about with your colleagues - even less so with your boss. Mental health issues are certainly a big no-no. Are taboos compatible with an #agile #culture?

In this talk, @MlleSophiePofie shares what she’s learned from breaking taboos. #flowcon
“When I first started working as an agile tester, I kept my history with mental illness secret. As a result, I couldn’t speak openly about topics that are close to my heart: mental health and self-care. I didn’t want to seem weak and vulnerable.”
“In the Agile World however, we value respect, courage, and openness. How do you reconcile this with these taboos?
Can you really be courageous and open if you deny a part of yourself?”
Read 16 tweets
Oct 18, 2022
Venez découvrir la Loi de Conway, cette force méconnue qui a un pouvoir magique sur ce que vous construisez quel que soit votre métier.

Nous verrons avec @JulienTopcu ses impacts sur les différents aspects du logiciel et nous apprendrons comment l'apprivoiser.

#flowcon 🧢
Jakob Nielsen, dans les années 90, s’attache à l’UX des sites web. Il explique que le visiteur ne devrait pas avoir à connaître l’organigramme de votre société.
Nigel Bevan complète, en disant que c’est aussi la stratégie, les intérêts de l’entreprise qui se révèlent sur un site.
Allez analyser le site (version 2022!) d’un cabinet de conseil ayant souffert d’un bad buzz pour avoir pas mal facturé aux contribuables français, vous comprendrez.
Read 14 tweets

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