Ratul Aich Profile picture
🌟 UX Principal Consultant, PGJMC (Journalism), BSc Viscom (Film), Diploma Animation. Screenwriting Erotica. https://t.co/XMTsjY1Lh8 | https://t.co/NzS1MtQz73

Nov 17, 2018, 5 tweets

Is there a #Banking #Chatbot to answer the following frequently asked questions? #CX #helpdesk #CustomerSupport #Insurance #Finance #Loan #mortgage #UserExperience #UX #Startup

Number of free ATM Transaction in a Month
Charge per ATM Transaction after the free limit is over

Maximum limit of ATM Transaction in a Day
Maximum limit of Cash Withdrawal in a Day
Maximum limit of Cash Withdrawal from the ATM in one Transaction
NEFT Transaction Charges
IMPS Transaction Charges
RTGS Transaction Charges
NEFT adding New Beneficiary Time

IMPS adding New Beneficiary Time
RTGS adding New Beneficiary Time
Maximum Transaction limit for first 24 hours
Maximum Transaction limit after 24 hours
New Checkbook issue Charges

#Zendesk #freshdesk #GrooveHQ #happyfox #Salesforce #CustomerExperience #CoreBanking #AI #Forum

I think every #Bank should think of creating #Graphical #Infographics of their Fees & Charges. Easy Visual discoverability, less textual reading, iconic, improve interpretation, low cognitive load, less analysis paralysis, build trust, boost #customer conversion, #ROI, #KPI. #UX

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