This is so important because providing customers with content that answers their questions and solves their problems will keep them coming back to your business. They trust you as an advisor. And begin to see you as more than just a seller.
A sale is not the end of a relationship with a customer. It is the beginning! So make sure to follow up after a sale. This immediately sets you apart. Ask customers how they feel about the product, if they have any problems ...
It’s no secret that personalized experiences is now standard practice. Consumers want to feel like you know them. They want their needs anticipated, and are usually willing to spend more when they receive hyper-personalized experiences.
Whether it’s through an email newsletter or social media. Constantly engaging with your customers will turn customers into brand evangelists!
Customers love to know that you care about them, and rewarding them with a discount for their loyalty is something they will greatly appreciate. You can run these promotions easily through your website or social media.