This is a protean thought, but when I read the words "staggeringly dysfunctional and error-ridden" I had a sense of déja vu, and it struck me how many institutions--public and private--have been revealed recently to suffer from this problem. nyti.ms/2PaEIQY
Boeing. Innumerable government officials' procedures from handling e-mail. I could go on, I'm sure you can provide more examples. Why are we seeing so much organizational failure of this kind?
Is it possible that some piece of business school dogma or a management philosophy that everyone now takes for granted really needs heavier scrutiny?
"from handling email to approving visas," I meant.
Or is it possible that this has something to do with the review process--that in fact everything is this "staggeringly dysfunctional," but in fact it mostly works okay--except when you look at it too closely and you can't believe it actually works this way?
Someone's going to pop up on this thread and say, "It's the corruption! We're corrupt as Nero's Rome!"--but "corruption" is another word for "didn't follow the rules and procedures." It's a description of motivation. Doesn't explain why the safeguards against it weren't in place.
Is it possible that any system built to manage 21st-C problems is of necessity so complex that no one, or few people, can use them properly?
Shouldn't all of this have been caught on something like a pre-flight checklist?
Shouldn't all of this have been caught on something like a pre-flight checklist?
Or is it possible that what we're seeing is actually progress--previously, these kinds of failures would have been covered up and swept under the rug?
