“it is critical that a permanent National Taxpayer Advocate be appointed as quickly as possible to help ensure the IRS protects taxpayer rights and meets its obligations to taxpayers”
According to its mission statement, the IRS aims to “[p]rovide America’s taxpayers top quality service by helping them understand and meet their tax responsibilities and enforce the law with integrity and fairness to all."
the IRS is struggling to meet both of those goals
the IRS is struggling to meet both of those goals
The IRS has been found to be among the lowest performing federal agencies in providing a positive customer experience.
During FY 2019, the Advocate’s report says the IRS received approximately 100 million telephone calls, and customer service representatives answered only 29%
During FY 2019, the Advocate’s report says the IRS received approximately 100 million telephone calls, and customer service representatives answered only 29%
The IRS Does Not Receive Enough Funding to Meet Taxpayer Needs
concern that the IRS declined to include the National Taxpayer Advocate or a Taxpayer Advocate Service rep as part of a core team created to coordinate the agency’s Taxpayer First Act implementation activities
concern that the IRS declined to include the National Taxpayer Advocate or a Taxpayer Advocate Service rep as part of a core team created to coordinate the agency’s Taxpayer First Act implementation activities
The report says too many taxpayers who file legitimate returns are being harmed because the IRS’s anti-fraud filters unnecessarily flag their returns and delay their refunds for weeks or months.
The false positive rate for other non-identity theft refund fraud filters was 71%🤬
The false positive rate for other non-identity theft refund fraud filters was 71%🤬
