What does an online course manager do? π§βπ»
As a course creator, working with a course manager is one of the best things you can do to lighten your workload.
Here's a mini job description based on my experience as the course manager for Minimum Viable Video ππ§΅
The main responsibility is to create a learning environment that makes students feel safe and supported so they can fully concentrate on leveling up their skills.
Free from distractions like figuring out software or wondering where to find the Zoom link for the next session.
The course manager makes sure everything runs smoothly in the background so that the instructor can fully concentrate on teaching.
In detail, this can involve the following tasks:
Operational Setup π
- set up the course calendar
- schedule reminder emails
- manage the tools and systems (digital infrastructure of the course)
- coordinate guest speakers, peer supporters, alumni mentors
- answer logistical questions
Learning Experience Support π
- coordinate onboarding & offboarding
- help instructor prep for sessions
- support live Zoom sessions
- create and send recap emails
- share materials (like worksheets & recordings) with the students
The course manager has their finger on the pulse of the student community.
They can act as your sounding board and help you improve your course from cohort to cohort.
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And can make a Zoom session actually better than an in-person lecture.
If they're done right!
Here's a 4-step approach for effective breakout sessions that I've observed from expert facilitators and tried out myself ππ§΅
1. Set the stage
Spend a minute introducing the activity and how it connects to the overall session. You're answering the question "What's in it for them?" here.
Then, cover the logistics: What are participants supposed to do, and how can they get the most out of this exercise?
2. Silent prep time
Let participants brainstorm and write down ideas on their own for 2-5 minutes. That way, once they enter the breakout room, they already have material to share and discuss.
Need a timer? Search for timers on YouTube and embed the video on a slide.