From one-stop shop to no-stop shop: An e-government stage model sciencedirect.com/science/articl…
Proactive service delivery means that the government delivers a service to a citizen when a life event occurs, without the citizen having to request the service.
Predictive service delivery - where the government predicts that a life event will occur and triggers a service before it occurs, with the pre-emption in some cases preventing a potentially undesirable life event from taking place
What this discounts is out of the box (shop) service delivery - where you thali bhajao / light lamp / queue up / post in social media for help / give data to anyone with hope of getting anything at all - because shop is essentailly broken cc @iam_anandv 
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