Dear @delta
Good customer service is not being apathetic toward a longtime medallion customer who had…
- a flight delay that caused him to miss his connection
- to pay to stay overnight in connecting city because @delta wouldn’t comp the hotel
1/4
Good customer service is not being apathetic toward a longtime medallion customer who had…
- a flight delay that caused him to miss his connection
- to pay to stay overnight in connecting city because @delta wouldn’t comp the hotel
1/4
- had to come back to the airport to pick up a delayed bag that was sent to ATL because @delta failed to deliver it
- was erroneously told that a 2nd delayed bag was in Detroit and would be routed to the hotel in his destination city
2/4
- was erroneously told that a 2nd delayed bag was in Detroit and would be routed to the hotel in his destination city
2/4
- had to purchase clothes and amenities because the 2nd delayed bag never arrived from Detroit because @delta actually sent it to Shanghai China instead of Memphis
- could not talk to a supervisor to discuss the above because there is a 2+ hour wait to be connected
3/4
- could not talk to a supervisor to discuss the above because there is a 2+ hour wait to be connected
3/4
Suffice it to say, this medallion customer will seek other options when flying since @delta’s commitment to customer service is questionable at best.
4/4
4/4
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