[Thread] #COVID19 digital vaccine certificate TROUBLESHOOTING

1. Why would the system tell you "no vaccination record"?
* You entered the wrong details
* Your details are not in the #EVDS

What do you do?
* Call: 0800 029 999
* WhatsApp: 0600 123 456
2. Why would the system tell you "no network"?

* The website's server is temporarily unreachable
because of updates or a high traffic load
* There are network issues on your side

What do you do?
* Try again later
* Call: 0800 029 999
3. Why would you get a message "gateway timeout"?

* You didn't enter https:// at the start of the
website address: vaccine.certificate.health.gov.za

What do you do?
* Correct the website address
* If that doesn't work, call: 0800 029 999
• WhatsApp: 0600 123 456
Frequently asked #COVID19 digital vaccine card questions with answers below:

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More from @miamalan

8 Oct
[THREAD] 1. How to get a digital vaccination certificate
(Milani Wolmarans, @heatlhza)

Who can download a digital vaccination certificate in SA?
Anyone who:
* Has access to the internet
* Who's been fully vaccinated
* Whose vaccination details have been entered into the #EVDS.
2. What does it mean to be fully vaccinated?

You need have had:
1. One shot of the #JnJ vaccine

OR

2. Two shots of the #Pfizer vaccine
3. To download your digital vaccination certificate, go to this website: vaccine.certificate.health.gov.za
Read 18 tweets
6 Oct
[THREAD] 1. Q&A: Digital #COVID19 vaccine card answers

Why has @heatlhza made the digital vaccine card website live if it isn't fully ready for use?

They have to test the functionality of the site in a live environment (run tests while the site is live).
2. Is the #COVID19 digital vaccination card site fully functional yet?

No, tests are still being run. The site will be fully functional on Friday morning, when SA’s digital vaccination cards will be officially launched.
3. If you’ve managed to download a #COVID19 digital vaccination card on Tu/We, is the card valid?

Yes, but not indefinitely. It will eventually be replaced with an updated version with more security measures (all cards will be replaced, not just the ones downloaded before Fri).
Read 15 tweets
5 Oct
JUST IN [Thread] 1. #VaccineRollOutSA stats: Tu, 5 Oct

* Almost 200,000 jabs 2day
* The dashboard has been expanded: AGE BAND info now available (see next tweet)

1. Jabs, past 24 hrs: 197,698 (Mo: 184,324)
2. Total doses: 18,285,920
3. Adults fully vaccinated: 9,364,725 (23,3%)
2. What % of the different age groups has been vaccinated with at least ONE dose of vaccine (so 1 dose of #JnJ or 1 dose of #Pfizer)?
1. 60+: 60.42%
2. 50-59: 51.51%
3. 35-49: 36.49%
4. 18-34: 16.79%
2. What % of the different age groups has been FULLY vaccinated (so 1 dose of #JnJ or 2 doses of #Pfizer)?
1. 60+: 51.16%%
2. 50-59: 41.77%
3. 35-49: 26.49%
4. 18-34: 8.08%
Read 4 tweets
30 Sep
[Thread] 1. #Ramaphosa:
1. 60% of 60+ and 50% of people of 50-59 years have received at least one #COVID vaccine dose
2. @healthza's goal = to vaccinate 70% of adults by the end of the year. This could save up to 20 000 lives.
2. #Ramaphosa:
1. To reach the goal of vaccinating 70% of adults by the end of 2021, we need to vaccinate 16 mil more this year
2. That means we need to vaccinate 250 000 people each week day
3. #Ramaphosa
1. SA is launching #VoomaVaccination weekend on Friday. This weekend is the first in a series of Vooma weekends.
2. Why? Because not enough people are turning up for vaccinations (we need to do 250 000 per day to reach our goal; today we did 146 190)
Read 4 tweets
30 Sep
[Thread] #JoePhaahla: We note the allegations of financial misconduct against @healthza DDG Anban Pillay (Pillay was the acting DG in the health dpt when the #DigitalVibes contract was awarded).
2. #JoePhaahla: There is possible misconduct from 9 gov officials. Not all 9 are working in @healthza. The chief financial officer has moved to another dpt. There are 6 officials in @healthza who we may need to take action @. If we add the suspended DG (Sandile Buthelezi) = 7.
3. #JoePhaahla: @healthza will institute disciplinary action @ implicated officials in the SIU's #DigitalVibes report as a matter of urgency. All those implicated by the SIU will receive suspension letters by the end of today (Thu, 30 Sep), incl DDG Anban Pillay.
Read 7 tweets
29 Sep
[Thread] 1. What's the LATEST on SA's #VaccinePassports?

@healthza:
1. If all goes well, digital vaccine cards will become available to vaccinated people in SA on Oct 5
2. @healthza will announce next week if cards will be available to both fully + partially vaccinated people
2. How will you get your digital vaccine card?
1. You'll have to download it from a website (it won't be the #EVDS, it will be a new website)
2. If you have a smart phone, you'll be able to download it onto your phone + keep a record (similar to what you do with a plane ticket)
3. What should you do if you don't have a smartphone?
1. You will need someone with access to the internet (on a computer = fine)
2. You will be able to download and print the digital card (the printed version will have a QR code that can be digitally scanned)
Read 10 tweets

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