Thread by @timoharings

1 Unfortunately came to the realization that @cz_binance @binance is not a reliable exchange for keeping *some* funds for you anymore. They are holding my money hostage for +3 months now and every contact with them ends in a loop with no one actually checking my case or info sent

2 They suddenly locked my account from doing any kind of withdrawal. No crypto withdrawal and no transfer to funding wallet to use credit card. They have sent me a 'Source of wealth' letter, like to anyone else, months ago This was about some new compliance thing.

3 I get it. No problem till here. I filled out everything I could. Since I don't receive paychecks anymore for the past 3 years, I can't attach a file with my income that's no older than 3 months since I don't work like that anymore

4 My only income for the past 3 years has been selling off some crypto via binance. That's literally it and I can't be the only one doing this. I tried sending them my paycheck from 2018 but then "it has to be 3 months old at max". So I sent them my bank statements showing big

5 monthly withdrawals from coinbase and kraken. Which is literally my income. The support from here on is in a constant loop with me. They connect me with an agent that reaches out to the department responsible for this. It takes 1-4h until I get a response which is usually just:

6 "fill out the SOW form we sent you via email". Like, I just did..? Then I explain to the agent my situation and that I tried different things for the "paycheck" row. They disconnect the chat and connect me with another agent. I get to ask them again. They reply hours later

So I tried either attaching bank statements showing large withdrawals from crypto exchanges (coinbase and kraken, since the binance withdrawals are older than 3 months) and my old paychecks from 3 years ago. One of these gotta be it right? What else? A few weeks passed already.

7 Suddenly it's because they can't verify me. They need me to verify myself with a video of my showing my face, my ID in front and next to my face and then how I manually log into binance. OK. Weird. But I did exactly that. Next day I get the same answers. "Please fill out SOW".

8 Bro... what the fuck. Explain the whole story again to the agent. He tells me his fucking shift ends and I should try tomorrow. Lol. Next day. new agent. Same response from the department. "Please fill out SOW". Tell him the whole story. He tells me to wait cause my case is

9 being checked. Ok. Looks like they actually do something now, right? Wrong. Next day I explain the whole story yet again cause for some reason binance doesn't keep any chat history or ticket dialogue anymore.. just the temporary fucking chat. Now they say they need me to

10 make another video where they can see me logging into another exchange account where I've sent the first funds to binance to. OK? Whatever. I did that. Logged into binance. Showed old tx. Showed a recent massive tx. Sent. The next day.. what the agent said really infuriated me

11 He was unironically asking if I sent them "the proof of address YET". What the fuck are you talking about man. My account on binance is fully verified for ages now. I've been registered since 2017 and had majority of my coins stored there and made majority of my ROI there.

12 Please tell me what the fuck you need to get my account unlocked. I don't know what else I can do. I am not withholding any information and I don't have any bigger amount of funds coming from nowhere. I've literally sent them my bank statements with private info. I've send

13 them the videos of me doing exactly what they said. I've explained in detail my situation and how I get my income. The agents can never really help me but just forward question to that one department responsible and all they get back from them is "fill out SOW"

14 One of them said to write my situation into the SOW form directly. Did that. No success either. Same shit. It may seem like this whole dialogue is from just a few days but I'm telling you this spans out to months with me everyday approaching the agents again and again

15 Why is no agent there actually explaining the situation and asking them what exact info is missing for them to unlock? Like, please just tell me. I can't get past this one liner "fill out SOW". I did, like 10 times. And never have they gotten back to me saying which blank was

16 insufficiently described or what else they need. It doesn't matter how detailled I explain my situation to the agents. Either they don't forward it to the department or the department doesn't give a fuck and simply tells me again to fill out the SOW. Sometimes they tell me

17 I will get an answer to this matter through a direct email form them, just like how the SOW form came months back. But they didn't. I have never received any reply or notification by email even though the agents confirming to me I would. What else can I do?

18 Binance doesn't have a normal ticket system anymore. Do I have to go to a lawyer? I was patiently trying to go around this without and did everything I could think of but I really can't get past this SOW stuff. If anyone knows and can reach out to binance staff @Jager_Binance

19 Please do! I can and am happy to provide any proof, any exchange trading and deposit/withdrawal history, any private metamask wallet, my old paychecks from 3 years ago and whatever long history of bank statements. I don't care. I can provide. Just tell me what do you need!

My case number/ID: 81102125

21/ Since my case got escalated within binance security department, I've got zero response from neither the agents in the chat, nor by email from the security department

Activated a lawyer that sent a letter out via email to binance 2h ago. Threatening legal actions and sending some more info about me

Just got this one in the mail, 2h later. Account is unlocked and I can withdraw again.
It took them 3 months without a lawyer even though I wrote them every day basically, sending all documents you could think of. Took them 2 hours to react to a letter by a laywer, costing $3650