1/25 Read the full story about @GYMBOXofficial's unethical behaviour : I joined #Gymbox on March 5th 2018, signing up for a minimum three month contract paying £75 a month, I was told after the three months I will automatically move to a rolling monthly contract.
2/25 I joined #Gymbox because of all of the classes they offer. A couple of weeks into my contract I realised how difficult it was to actually book into any of these @GYMBOXofficial classes.
3/25 Spaces open up at 7AM for the following day and most times if you don’t book within 15 minutes, they’re all booked up. Also, the archaic #Gymbox phone app is clunky and difficult to navigate, stressing you out even more.
4/25 I realised that the one reason I chose #Gymbox was actually distressing me so decided to cancel my membership with @GYMBOXofficial
5/25 Since signing up to the gym in March, I moved home and had misplaced my contract that I signed – they also don’t email you a copy of your contract. @guardian @CitizensAdvice
6/25 So one evening when leaving the gym, I told the receptionist I wanted to cancel, she looked up my membership on the computer and said I just needed to cancel my direct debit with my bank, #Gymbox would be informed and my membership would be cancelled in 5 working days.
7/25 I contacted my bank and informed them to cancel my direct debit, just as the receptionist informed me to do. My last direct debit from ‘Gymbox’ was on July 2nd 2018. This would have allowed me access to #Gymbox until the end of August.
8/25 However, since cancelling my direct debit with the bank at the beginning of June, I have not returned to any Gymbox gym since May 21st.
9/25 Lo and behold, I’m reviewing my bank statement in September and realised a charge for £75 from ‘Sparring Partners’ – I call my bank to enquire about the charge and have been informed that this is in fact ‘Gymbox’ DEBITING MY ACCOUNT UNDER ANOTHER NAME!
10/25 I asked my bank to search ‘Sparring Partners’ and realised they also debited £75 on August 2nd, so ‘Gymbox’ surreptitiously debited £75 twice from my account AFTER I cancelled my direct debit.
11/25 I immediately contacted the gym and asked for this to be resolved, Beth from Gymbox Bank informed me that she was not able to help and also that they are not allowed to give out a telephone number for their Head Office or Customer Services, you have to email.
12/25 I found a blog post on MoneySuperMarket that published a telephone number for the @GYMBOXofficial Head Office after another disgruntled customer found it difficult to locate one.
13/25 I was in email contact and spoke to someone from their team who informed me that the only way I can cancel my membership is through the Member Services area of their website. I informed him that I followed the instructions given to me by THEIR STAFF.
14/25 I then did further investigation into their T&Cs to realise @GYMBOXofficial have three different types of contracts 1) Paid in full Membership 2) Monthly Minimum Term Membership 3) No Commitment Membership
15/25 I noticed that there are THREE DIFFERENT WAYS to cancel each different membership type. 1) Automatically expires 2) You have to cancel through the Member services area of their website 3) You cancel the direct debit with your bank and the Gym is made aware @CitizensAdvice
16/25 Because cancelling your membership the same way across all three types of memberships is easy and doesn’t give #Gymbox the flexibility to manipulate their T&Cs to continue extorting money from people.
17/25 Also when a #Gymbox contract moves from minimum monthly term membership to rolling non-commitment Membership you have to adhere to the cancellation policy of your previous membership – CONFUSING AF on purpose!
18/25 @GYMBOXofficial prefer to baffle you, take advantage of people that either don’t have access to the contract they signed or don’t understand the nuances in their contract.
19/25 I informed #Gymbox that I was given incorrect information by their staff and I did exactly what I was told to cancel my membership and should not be bound to such onerous terms in the contract.
20/25 I also would have noticed the charges coming out of my account if they didn’t start debiting my account UNDER ANOTHER NAME!
21/25 THEN THE BEST PART WAS getting an email from #Gymbox last week stating that they have NOW cancelled my membership and the last charge of £75 will be deducted on OCTOBER 2ND – ARE YOU F’IN KIDDING ME?!?!
22/25 – Ultimately, Gymbox has stolen £150 from me and are planning to steal another £75 from me after I was given incorrect information from THEM and I will not stop from calling them out until this issue is resolved.
23/25 – The master plan of #Gymbox is to put onerous policies in place fully expecting people not to understand (or read them) so they can exploit their customers.
24/25 – The fact that @GYMBOXofficial are now choosing to delete my comments on social media and block my accounts as well as the accounts of people sharing my posts about how unethical and incredibly unprofessional they are.
25/25 – I’ve read countless reviews of people in absolute distress, embroiled with Gymbox over contracts and money issues until they just give up – well I’m not giving up! #GymboxStealsMoney
