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Justin Jackson
@mijustin
, 6 tweets, 2 min read Read on Twitter
If you’re wondering what it’s like to be a new SaaS founder:

Most of it is doing customer support!

☀️ Wake up in the morning: answer email.
👨‍💻 Get to the office: reply to live chat.
🛌 Before I go to bed: solve a problem.
I love helping our customers, so I’m happy to do it. 👍

But...

This isn’t for everyone.

In the beginning it’s up to the founder to make the experience great.

If you don’t like answering ~10-30 support requests a day, don’t bootstrap a SaaS!
Also: @asmartbear once said that “some of the most responsive customer support comes from bootstrapped founders.”

This is very true.
I start answering support email when I get up at 7am.

It’s almost 11pm and I just answered four more live chat tickets.

I also write/update help docs 2-3 times per day.

This week I’ve created two public tutorial videos (and probably 3-5 more help videos for individuals).
Also... this. 😂

Update: it's the next morning (7am).

Just answered 4 support tickets.

(These include pre-sale questions)
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More from @mijustin see all

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Justin Jackson
@mijustin
MailChimp was a side-project for 6 years.

Todoist was a side-project for 4 years.

Basecamp took 2 years before it was paying their salaries.

Maybe the rest of us shouldn't be in such a hurry.
Google started as a research project in 1996.

Larry and Sergey didn't incorporate until 1998.

Early in 1999, they tried selling Google for $750k (and got turned down).

They didn't find a business model (ads) until late 2000.

Idea → viable business took 4 years.
The beauty of having side-projects is that it's OK if they fail!

Instead of heaping unrealistic expectations on our ideas we can let them live (or die) on their own merits.

To have a chance of catching the big fish you have to catch (and release) a lot of little fish.
Read 3 tweets
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Justin Jackson
@mijustin
The speaker lineup for #microconf Starter is seriously 🔥.

💻 @csallen
🐉 @patio11
📈 @AlliBlum
🌶 @mojcamars
🌱 @mariepoulin
🏂 @garrettdimon
🏋 @adamwathan
🐶 @singlefounder

👉 microconf.com/starter
About @csallen:

He took the idea of doing founder interviews to a whole new level.

His site, @IndieHackers, is well-built, beautifully designed, and tells founders' stories better than anyone else.

Now Indie Hackers is one of the most vibrant startup communities on the web.
About @patio11:

Patrick is one of the best storytellers I've met.

And he's been sharing his story, and the lessons he learned along the way, from the time he created his first software company.

He doesn't always send a newsletter, but when he does, I read it right away.
Read 9 tweets

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Before I go to bed, here’s an instructive story that James Baldwin tells that can serve as a guide to understanding what great character looks like — and indeed how hard it is to probe the soul in service of it.
After being refused service from many bars and diners because of his skin color, James Baldwin got fed up. He was around 18 years old and decided to go to a bar in New Jersey — a bar he knew he would be refused service in. He was so angry though so he went anyway.
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[Live Translation Thread]

LOONA STUDIO NO.2 - Odd Eye Circle Hertz

Starting in less than ~20 minutes! 💕

#이달의소녀 #LOONA
Link to listen LIVE 📻🎵

lul thanks for the shoutouts -

anyways IT'S ALMOST TIME!!!
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Before I go to bed, I would like to share this with you - Medical Myths. 👩🏻‍⚕️#MedTweetMy
Here’s explanation from Prof Imelda, O&G Specialist about ‘nenas’. You all, sudah2 lah dengan kepercayaan mengarut, READ, READ, READ. Ini baru first time I dengar, nenas boleh buat keguguran. 💆🏻‍♀️💆🏻‍♀️💆🏻‍♀️
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I woke up to half a dozen people criticizing me for supporting lowering the voting age to 16. But before you send a similar note my way, you should know I think the actual voting age should be 12. rollingstone.com/politics/polit…
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molly 🐶
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gonna be a long one folks.
charlottesville.org/home/showdocum…
we got out before ten last time. not gonna be so lucky tonight. couple of public hearings, including one on the police civilian review board.
this meeting started 9 minutes ago. allegedly. why did they bother moving the start time back half an hour if they can’t actually start until 7 ever?
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