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If you’re wondering what it’s like to be a new SaaS founder:
Most of it is doing customer support!
☀️ Wake up in the morning: answer email.
👨💻 Get to the office: reply to live chat.
🛌 Before I go to bed: solve a problem.
Most of it is doing customer support!
☀️ Wake up in the morning: answer email.
👨💻 Get to the office: reply to live chat.
🛌 Before I go to bed: solve a problem.
I love helping our customers, so I’m happy to do it. 👍
But...
This isn’t for everyone.
In the beginning it’s up to the founder to make the experience great.
If you don’t like answering ~10-30 support requests a day, don’t bootstrap a SaaS!
But...
This isn’t for everyone.
In the beginning it’s up to the founder to make the experience great.
If you don’t like answering ~10-30 support requests a day, don’t bootstrap a SaaS!
Also: @asmartbear once said that “some of the most responsive customer support comes from bootstrapped founders.”
This is very true.
This is very true.
I start answering support email when I get up at 7am.
It’s almost 11pm and I just answered four more live chat tickets.
I also write/update help docs 2-3 times per day.
This week I’ve created two public tutorial videos (and probably 3-5 more help videos for individuals).
It’s almost 11pm and I just answered four more live chat tickets.
I also write/update help docs 2-3 times per day.
This week I’ve created two public tutorial videos (and probably 3-5 more help videos for individuals).
Also... this. 😂
Update: it's the next morning (7am).
Just answered 4 support tickets.
(These include pre-sale questions)
Just answered 4 support tickets.
(These include pre-sale questions)
