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A shibboleth for dealing with banks: if you ever have a problem with a transaction, get the words “Regulation E” into your description. You will find they listen much more attentively at that point.
Practically everything that could cause you to call a bank and be annoyed is under Regulation E. The set of things that annoy people about banks is large; their CS departments have a floatchart and it knows exactly what percent of complaints end up in the Fob Off bucket.
Saying Regulation E doesn’t magically cause a state machine to spring into action, but it puts the bank on notice that you are aware of the state machine already in action, and people who know that bit of trivia are probabalistically dangerous people to put in Fob Off.
