Thread: For a good couple of years now, I have heard @makemytrip stories through #youtube videos, have admired the progress, and got inspired. Today had a privilege to listen to #MakeMyTrip Founder @DeepKalra at @headspin_io #Automation #Hackathon wrap. (1/N)
Trying to list down a few things which I could capture from all the wisdom which was flowing and ones which I will probably remember for a long time.
1. People (#customer) have to come back for a reason. Make sure to give them that. (2/N)
1. People (#customer) have to come back for a reason. Make sure to give them that. (2/N)
2. Sales were saying go back to the #Corporate job but the heart was saying "Too Early to Give up".
3. Customer Retention is the most important thing.
4. On #UX: I (Customer) am going to give you 5 minutes of my life to you. You have that much time to grab the eyeballs. (3/N)
3. Customer Retention is the most important thing.
4. On #UX: I (Customer) am going to give you 5 minutes of my life to you. You have that much time to grab the eyeballs. (3/N)
5. Advice on the present situation, or in general tough times: Be #resilient (4/N)
6. If you really believe in something, just give it enough time. 4-5 years at least.
We did not see anything worth reporting in initial 5 years of #MakeMyTrip. (5/N)
We did not see anything worth reporting in initial 5 years of #MakeMyTrip. (5/N)
7. Very important that you and your #cofounders share the same wavelength and #values.
You all should be able to together commit to those years. (6/N)
You all should be able to together commit to those years. (6/N)
8. For MMT: "The Best is Yet to Come." (7/N)
9. On what if you have to start again: If I have to start again, I'll start the journey with a Co-Founder having complimentary #skills to the ones I have. (8/N)
10. On #Businesses which inspire: @Zomato @Olacabs @Paytm @policybazaar @freshdesk
On #Entrepreneurs which you admire: @JeffBezos @jankoum @sbikh and more. Could not capture all. (9/N)
On #Entrepreneurs which you admire: @JeffBezos @jankoum @sbikh and more. Could not capture all. (9/N)
11. On how is MMT dealing with the present time: #LightsOff work. Long term #projects #features. Picking the toughest ones which we always pushed on sidelines. (10/N)
12. On why #Indian #Entrepreneurs lag behind in #innovation: Not completely true. You get fashioned and conditioned by things around you. You try to build something which solves problems around you. (11/N)
