It’s such a huge #resilience#drain of we’re waiting for elements of an era gone by to come back or trying to create an old experience in a new environment. I explained how I nearly walked into that trap but effective questions got me out of it.
🟣 @MaryTourAmerica feels that corporate travel could be hit the hardest, short haul could come back the quickest and long haul will soon follow thereafter.
🟣airlines have to cut capacity, agencies will have to become more boutique and customer service will win out
Following on from my @LEODCWomen session yesterday called "Know your Purpose and Innovate to Thrive" with @PaulineLogan, here is a list of the resources that I referenced:
2. I'm a firm believer that if you ask better questions, you will get better answers in terms of sales, managing people and even when it comes to one's own mindset. This is a very useful @HarvardBiz piece by @HalGregersen.
1. Get into the helicopter and look at your business strategy for the next 3, 6 and 12 months. Align your #HR strategy accordingly.
(1/5)
2. #Communication is critical. Have you daily check-ins, normal one-to-one meetings and don't assume people know what you're thinking.
3. Information on the #furlough system in the UK is changing all the time. Explain that to your staff and that you're keeping up to date. (2/5)
4. This is a time when your brand values really have a chance to shine or will be challenged. If you've said that you offer #flexibleworking for example, this is the time when your policy is being put to the test. Some brands are showing they're true to their brand promise. (3/5)
Here are three key things she says (and my response):
1. "Because of this uncertainty, markets are unable to price risks or economic expectations" says @LauBooneEco.
She is completely right. The old adage "Share prices follow earnings" is a conundrum now. EPS and P/E ratio data is likely out of date. What are the prices following?
2. "An outbreak lasting more than a few months raises questions about how short-term, targeted responses, designed for a temporary shock, must be amended or strengthened" says @LauBooneEco.