Thread by @anotherdeep

@PSPCLPb @CsPunjab @PunjabGovtIndia Pls see DM for account number.
Will try to articulate the general and specific problems inline here....

1/n
Issues in manual process for #meterchallenge
Pls see the attached photo of meter challenge form with all personal data masked.

@PSPCLPb @CsPunjab @PunjabGovtIndia 2/n
Refer attachment.
(a) #MeterChallenge: Consumers have to fill out physical form & attach ID proofs.
#Reforms ques: Why? Why can't the same be also & preferably done through #PSPCL app?
Then ID proofs would be either not reqd or uploaded online or pulled from account info.

@PSPCLPb @CsPunjab @PunjabGovtIndia 3/n
#MeterChallenge
(b) Consumer has to physically visit office, meet concerned persons, get signatures on form for SDO, JE.
#Reforms ques: Why?
In #COVID19 times, sr citizen mom visited office 19/2/21 ("2"), waited as there was some meeting, got form marked ("1","3") thru driver

@PSPCLPb @CsPunjab @PunjabGovtIndia 4/n
(b) cont'd.
#MeterChallenge

Mom, sr citizen, was told 19/2/21 to contact JE (name, phonenum on form masked in violet box "2") & that since JE was on leave, she should try phoning him after few days on 23/24 Feb

#Reforms ques: Why this manual chase onus on consumer?

@PSPCLPb @CsPunjab @PunjabGovtIndia 5/n
#MeterChallenge
(c) I called the given num on 26Feb and also messaged. There was no response.
#Reforms ques: Was some information given to JE or SDO by the system to call the consumer once they rejoined office?
2nd ques: Is there a backup system in case SDO or JE go on leave?

@PSPCLPb @CsPunjab @PunjabGovtIndia 6/n
#MeterChallenge
(d) After repeated tries on 26th, connected to JE who mentioned he's hospitalized. I wished him early recovery & conveyed would connect again once he rejoined office.
#Reforms ques: Health is priority. But consumer is left quite helpless in this manual system.

@PSPCLPb @CsPunjab @PunjabGovtIndia 7/n
#MeterChallenge
(e) 6March, i whatsapped JE.
8March he replied he'd rejoined.
I called gave all details & also gps location on whatsapp because he said he has to first visit our place.
After that despite reminders, no visit.
#Reforms ques: Why this inefficient manual system?

@PSPCLPb @CsPunjab @PunjabGovtIndia 8/8
#MeterChallenge

#Reforms #reengineering #eGovernance needed. Remove manual form, physical chasing of SDO, JE. Do away with onus on consumer to keep phoning officials.

Let entire process be on #PSPCL app with e-fee.

Harassment esp for sr citizens that too in #COVID19 times!

@PSPCLPb @CsPunjab @PunjabGovtIndia @threadreaderapp #unroll