Leadership in crisis: reflections from leading Scotland's pandemic response - #Quality2021 with @jasonleitch .

Scotland's National Clinical Director has established a reputation for public health messaging during these worse of times.

Stream here: livestream.com/ifqsh/europe20…
On taking time out of co-ordinating a pandemic response:

"It feels different, but equally important to have this @QualityForum at this time."

"If you're younger than 102, you've never known anything like it"

@jasonleitch #Quality2021
Three lessons about leadership in a pandemic.

Step 1) Understand the problem

@jasonleitch is talking through the #pandemic strategy in Scotland.

Scotland's framework for reducing harm from the #pandemic, a crucial part of understanding the problem.


Now we're onto Step 2) Leading

Front line engagement
Relentless Focus (esp on messaging)

Step 3 is Breathe

@jasonleitch reminds us that everyone has been on the front line.

Is there a fourth lesson here?

@jasonleitch says it might be that the lessons are all the things we already know..

On to @jasonleitch's current strategy dealing with #coronavirus variants.

1) Appreciate the problem
2) Understand people's psychology
3) Understand the data
4) What is your theory to guide action?

Iterative testing to refine 4).

The "applause" button is getting a hammering now. Our chair @IanLeistikow appreciates that @jasonleitch expressed his feelings of self-doubt.

Jason points out that nobody has all the knowledge. You need an infrastructure of teams that feed in to decision making.

Great question No 1) How much of this will stay in place after the #pandemic?

A) Technically, some of it will say (work patterns etc)
Culturally, @jasonleitch hopes the #kindness remains, and the top-down influence of the four clinical leads of the UK.

Great Question No 2) Can you say more about vaccine hesitancy amongst some groups?

A) It's multifactorial. Fundamentally, you have to surround them with correct, accessible information. Use trusted voices. Also, don't engage with fake news.

Great Question No 3) How have you looked after the #wellbeing of you and your team?


Family, friends, and a great set of professionals.

Find your recipe to look after yourself: for Jason it's eat well, sleep well and run 5k/day.

GQ 3) What learning prepared you for the #pandemic ?

Knowing what skills I do (and don't) have
Operating as a dentist
Relying on others' expertise

That's it from this #Quality2021 session on #leadership

Many thanks to Jason, Ian and the audience.

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More from @DBadenoch

10 Jun
In a few minutes I'll be starting my coverage of @VM_institute CEO Gary Kaplan's #Quality2021 talk about a comprehensive management system built on "people principles".

Here's a bit of background:
A bit more about Gary.

He has held the role of CEO, Virginia Mason Franciscan Health and SVP, CommonSpirit Health since 2021 and was CEO and Chairman, Virginia Mason Health System from 2000-2020. He is also a practicing internal medicine physician.

We're hitting the ground running here.

Project-based approaches to safety and quality are rarely sustainable

System science offers huge opportunities for improving health and wellbeing.

Read 20 tweets
10 Jun
Join me 1000 BST for a #Quality2021 workshop on Reliability and Resilience - moving from Safety I to Safety II. The discussion will be around improvement methodology, with @JBraithwaitee1, Axel Rose and @IanLeistikow.
A little background about our facilitators.

@JBraithwaitee1 is Founding Director of the Australian Institute for Health Improvement.

On his YouTube channel, he has a handy 3-minute video about #Safety-II. #Quality2021
Axel Ros is Chief Medical Officer, Region Jönköping County, Sweden, and a specialist in General Surgery. He sits on the Swedish national patient safety committee. #Quality2021

Read 22 tweets
9 Jun
Starting soon at #Quality2021

@QualityForum presents a conversation with @MaryDixonWoods:

How can we improve #improvement in health and health care?

After all, improvement begins at home.

internationalforum.bmj.com/europe/2021/04… Image
Some significant challenges raised by @MaryDixonWoods

Not least amongst this is the reliance on unvalidated measures.

#Quality2021 Image
This is a substantial task.

Measures need to be co-produced and good enough for evidence-building.

@MaryDixonWoods #Quality2021 Image
Read 12 tweets
9 Jun
Next up at #Quality2021

Empathy, automation and #AI in healthcare: making technology person-centered.

Presented by @tlhardie1, @timjhorton, @ktclarke and @BecksFisher

Hot topic, starting in five minutes.
Let's meet the speakers quickly:

Tom Hardie is an Improvement Fellow @HealthFdn

More about his work here:
Tim Horton is an Associate Director of @HealthFdn, specialising in policy and innovation.

Read 17 tweets
9 Jun
Morning all. For the next three days I'm part of the #beyondtheroom effort at #Quality2021.

In 15 minutes it's Leslie Arnott and Mary Waria on a new way forward for partnering with consumers in health care.

Live stream will be here: internationalforum.bmj.com/europe/live/ Image
A bit of background about our speakers. Leslie Arnott is co-founder of The BEAR Program, Lamaze; Australia. Leslie Arnott has over 19 years’ experience as a consumer advisor and advocate in maternity services.


Mary Waria also co-founded The BEAR program. She is a Torres Strait Islander with over 15 years’ experience working in Indigenous Student Engagement roles at various universities for both Indigenous and non-Indigenous students.


Read 18 tweets

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