Thread by @IMPraveenDalal

Opening this thread to give first hand account how @RBI handles online complaints, banking ombudsman cases, etc. This thread would discuss about the ODR Request created against @ICICIBank, to which RBI and ICICI Bank are parties. #DigitalIndia @DasShaktikanta @FinMinIndia @PTLB

No action has been taken by @RBI for ODR Dispute against @ICICIBank filed at @ODRIndia Portal since 08-01-2022. #DigitalEconomy would remain a dream only in India in these circumstances. #DigitalIndia @FinMinIndia @DasShaktikanta

As almost 2 months have elapsed without even acknowledgement, it is safe to presume that Banking Ombudsman system of @RBI has collapsed and is an ineffective, time consuming and unproductive option. The @ODRIndia resolves such issues within 3 months. #DigitalIndia @DasShaktikanta

So Ombudsman scheme of @RBI has proved another showcase piece only with no actual utility

https://twitter.com/IMPraveenDalal/status/1498928820132270080

. #DigitalIndia @DasShaktikanta @FinMinIndia

Hi Team. @RBI and @ICICIBank are required to participate at the @ODRIndia Portal to resolve this issue

https://twitter.com/ICICIBank_Care/status/1499309705457545220

. All details and entire case history is available there. Using DM is futile in this case. #DigitalIndia #IndiaAt75 @DasShaktikanta @FinMinIndia

The @RBI may be good at banking but it is very poor at adoption of technology and coordination with other private #AccessToJustice initiatives like @ODRIndia. RBI would neither resolve the issue itself nor let others do so. What type of governance we have in India? #DigitalIndia