Thread by @IMPraveenDalal

Govt portal without trained and committed manpower is like a gun without bullets. You can use it for showcase only without any actual benefit or purpose. But @ODRIndia Portal responds back in 24 hours and resolve all disputes in 3 months odrindia.in/odr/. #DigitalIndia

Interoperability and technology neutrality are two other major problems with Indian govtś portals. They are build for a specific purpose and specific model only and cannot operate in conjunction with other technologies and portals, including simple e-mails. #DigitalIndia @PTLB

Take the examples of @RBI (Banking Ombudsman) and @DelhiPolice (Case Reporting). Both failed on the front of acknowledgement, reporting, pursuing and taking actual action. One sided communication is the main feature of all Govt portals in India and that is terrible. #DigitalIndia

Also political parties like @BJP4India, @INCIndia, @AamAadmiParty, etc lack technological capabilities (except limited extent of IT Cells for social media purposes). Recognition of @StreamiSchool is pending in Delhi for past 1 year without any communication. #DigitalIndia @PTLB

We are now analysing all cases of bad governance and bad #EGovernance individually. We hope this would help Indian Govt to improve its governance and services so that India can be a #DigitalEconomy. We hope all would cooperate with us in this regard. #DigitalIndia #IndiaAt75

Thread about @DelhiPolice giving first hand account how it handles online complaints, FIRs, police investigations, etc

https://twitter.com/IMPraveenDalal/status/1499011664825495552

. Delhi Police is a very competent police force and we have total faith in it. But there is always room for improvements. #DigitalIndia

So far @DelhiPolice has failed to show any sign of adoption of technology for e-delivery of services. Both Delhi Police and office of the Commissioner of Delhi Police have not yet acknowledged receipt of ODR Request of @ODRIndia. Sad position of #DigitalIndia. @CPDelhi

Another showcase piece of Indian Govt is the Banking Ombudsman Scheme of @RBI. See this thread about the ground level reality of digital preparedness and technology adoption at the RBI level

https://twitter.com/IMPraveenDalal/status/1499300623325401089

. #DigitalIndia @DasShaktikanta @FinMinIndia

The @DelhiPolice has shown no inclination to use technology and private #AccessToJustice initiatives like @ODRIndia. So far Delhi Police and the office of Commissioner of Police have failed to even communicate

https://twitter.com/IMPraveenDalal/status/1499633659099246594

. #DigitalIndia @CPDelhi @HMOIndia @ODRConnect

The @RBI may be good at banking but it is very poor at adoption of technology and coordination with other private #AccessToJustice initiatives like @ODRIndia. RBI would neither resolve the issue itself nor let others do so

https://twitter.com/IMPraveenDalal/status/1499634518608601090

. #DigitalIndia @ICICIBank @PTLB