1. Did she serve? When?
2. Did she apply for exemption? When?
3. Where is the application?
4. Who first treated the file? Then who? Then who?
6. Was the decision communicated to the applicant? How?
7. Was an exemption certificate granted? Who approved and signed it?
8. Should it have been issued?
9. Do the electronic records match the records in the files?
10. More..