Note that b & c are especially intertwined (and to some extent they all are). Still lets try to separate those 4.
a) location of stores
b) location of products in the store
c) in store pickup (after online selection)
d) delivery of products.
I’m not convinced that people will value experience enough to outweigh the other factors. But I could be wrong.
His first answer was that a path to succeed is to hire the right buyers and send them around the world to find the most interesting products. Manually picking products.