Thread by @SandipGhose

Dilip Puri of @ISHOfficial makes a pitch for #hospitality sector people (both current and aspirants) to go back to school. The hotel industry has been the alma-mater for the entire luxury service sector. They will come out stronger when the pandemic ends. @ndcnn @businessline

https://twitter.com/HiOnMoon/status/1286612227500326912

All panelists agree that like any other industry - #hospitality industry will have to undertake major reengineering of the business model. JB Singh of @InterGlobe_IGE makes a case for regulatory reforms. But, like everything other sector it is "complicated" @ndcnn @businessline

#hospitality JB Singh talks of "deconstruction" of the old business model and reconstruct new models with radical shifts in costs and revenue models. He points out - how hotels have responded in the past few weeks. #nirupashankar emphasises the #contactless service and investment

#hospitality in technology (Video Conference and Mobile technology). @rattan120261 touches upon the very humane aspect of what the industry can do for employees who have been sent on furlough or handed out pink-slips - as socially responsible employer

#hotels a much less talked-of #postcovid19 scenario - the panelists brought to the table is - even as and when the pandemic recedes - we should be prepared for recurrence of such outbreaks in future. This needs to be built in to the BCPs of companies - not just in hospitality.