A Lesson On Solving Problems.
Russi Mody, Chairman of Tata Steel from 1984 to 1993, was once holding a weekly meeting with Tata Steel staff at a football ground in Jamshedpur.
A worker took up a niggling issue. He said the quality and hygiene of toilets for workers was very bad.
Russi Mody, Chairman of Tata Steel from 1984 to 1993, was once holding a weekly meeting with Tata Steel staff at a football ground in Jamshedpur.
A worker took up a niggling issue. He said the quality and hygiene of toilets for workers was very bad.
Whereas, he pointed out that the cleanliness and hygiene of executive toilets are always very good.
Mr Mody asked his top executive how much time he needs to set it right. The executive asked for a month to set it right.
Mr Mody asked his top executive how much time he needs to set it right. The executive asked for a month to set it right.
Mr Mody said "I would rather do it in a day. Send me a carpenter."
Next day, when the carpenter came, he ordered the signboards to be swapped !!!
The signboard on the "Workers" toilet was changed to "Executives" and Executive toilet to "Workers".
Next day, when the carpenter came, he ordered the signboards to be swapped !!!
The signboard on the "Workers" toilet was changed to "Executives" and Executive toilet to "Workers".
The Tata Chairman then gave instructions to inter-change it every fortnight!
The quality of both toilets became on par in 3 days' time.
Most CEOs would have delegated such "trivial issues". Or dismissed them outright.
#leadership
The quality of both toilets became on par in 3 days' time.
Most CEOs would have delegated such "trivial issues". Or dismissed them outright.
#leadership
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