Thread by @DiversityDana

It’s Day 2 of @LearnTechUK & my first session is about Learning Personalisation. Personalising #learning can improve retention & performance. But how do we get there? Nicola McNeillie from @AstraZeneca & David Kelly @LnDDave from @LearningGuild will tell us. #LT23UK #T4S4

Both David and Nicola are more active on LinkedIn than Twitter so I’m going to share their details. David is at linkedin.com/in/lnddave and Nicola is at linkedin.com/in/nicola-mcne…. I know, I know - I’m so helpful. #LT23UK #T4S4

David is up first! And he starts with a hilarious story. He spoke at @LearnTechUK yesterday on #EmergingTechnologies & when he was looking at his social media mentions yesterday he saw one that said “Personalised learning doesn’t exist” attributed to him. Whoops! #LT23UK #T4S4

He totally did say that by the way (which is even more funny) but what he meant was that #personalisedlearning in its truest sense doesn’t exist … yet. It’s more of #buzzword and he wants to take some of that buzz away to make it more real. #LT23UK #T4S4

Oh you might be wondering what David looks like up on stage. I’m providing many angles so you can see what a dynamic performer he is. Here he is in full flow - you’re welcome! #LT23UK #T4S4

David tells us #PersonalisedLearning comes from academia & with that comes the baggage of how we learned at school & what we think learning should look and feel like. This gets in the way of being able to understand what it could and should look and feel like #LT23UK #T4S4

David also reminds there isn’t currently a shared understanding of what the words “personalised learning” mean. There is no shared definition in our industry. Different people see it differently and that’s a massive part of the problem #LT23UK #T4S4

The meat of David’s session gives us things to consider when embarking on a #PersonalisedLearning journey. There are several:
⭐️ Available tech
⭐️ Resources like time, money, expertise
⭐️ The environment - your own
& the where the learning is being consumed.
#LT23UK #T4S4

Continuing on:
⭐️ Data - what do we know about the individual so we can match the person to the content.
⭐️Whether it works within the wider or culture & training culture
⭐️ User competency to access learning
⭐️ The context of what the learner
is doing and how
#LT23UK #T4S4

Up next on the @LearnTechUK stage is the amazing Nicola from @AstraZeneca . And here she is on stage! (Getting it in there early this time) #LT23UK #T4S4

Nicola tells us that @AstraZeneca has been on a learning journey over 3yrs. In 2020 they provided learners with learning personal to them based on their roles or future roles. But in 2022 they decided to do adaptive learning using #AI and #MachineLearning #LT23UK #T4S4

What’s the difference? For @AstraZeneca, #PersonalisedLearning is more about establishing what the learner must learn but #AdaptiveLearning helps the learner achieve target knowledge levels #LT23UK #T4S4

Nicola and her team at @AstraZeneca needed to make the case for change. They engaged the services of @Deloitte to help and found that #AdaptiveLearning could not only reduce the forgetting curve but also make the #learning more measurable. They jumped at the chance! #LT23UK #T4S4

Nicola then shared a deep dive centred on a change @AstraZeneca made to an Anti-Bribery & Corruption (ABAC) course. Before #AdaptiveLearning it was a mandatory 20min module for all employees 1x a yr. Only completion levels were being monitored. #LT23UK #T4S4

After #AdaptiveLearning time to take the course went from 20mins to 12 mins giving 11,000 training hrs back to the organisation. They were also able to demonstrate a level of mastery across various populations & proficiency on an individual level. #LT23UK #T4S4

Nicola ends with some sage advice for those thinking about #AdaptiveLearning and #PersonalisedLearning
⭐️ Adaptive learning will drive a paradigm shift. #PsychologicalSafety is important.
⭐️You will need to change the approach to content design.
(More to follow) #LT23UK #T4S4

Final key learnings from Nicola:
⭐️ Stakeholders must be involved from the start
⭐️Questioning skills needed to demonstrate competency & mastery
⭐️ Content strategy & robust taxonomy needed
⭐️L&D professionals may also need to upskill to manage new data & insights
#LT23UK #T4S4