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David Leigh @DavidLLeigh
, 3 tweets, 1 min read Read on Twitter
I’m sick and tired of hearing people say “you can’t manage what you can’t measure.”

If you’re responsible for a complex system you better be prepared to manage the unmeasurable.
The success of a complex system requires resilience: The ability to gracefully extend to address changes and surprises.

Resilience requires many ingredients including expertise, sacrifices, transparency, collaboration, and flexibility.
Those ingredients are not reliably measurable today. Maybe not ever.

To manage successfully, leaders (and team members) must listen, learn, trust, and regularly recalibrate their understandings of the system. #StellaReport
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