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Today in #idleg I’m live tweeting @IdahoITD Director Brian Ness presenting to joint Sen/House Committee. (@ACHD Director Bruce Wong is in the peanuts gallery, FWIW)
Opening statement by @IdahoITD Ness is they are breaking down bureaucracy and focusing on their customers—the citizens of Idaho. “We are moving at the speed of business.”
So far, Ness focuses on breaking down a 1960s Civil Service model. Says @IdahoITD is focusing on outcomes rather than processes. “Customers hear ‘yes, if...’ rather than ‘no, because.’”
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