The @awscloud Enterprise Support plan is a giant waste of money *UNLESS* you use it properly, in which case it's absolutely priceless. This one's for @awssupport...
For those who are unaware, Enterprise Support starts at $15K a month, and goes up from there as a tiered percentage of spend.
If you pay for ES solely to act as the traffic coordinator for all of your support tickets, you are wasting your money.
If you pay for ES to berate them whenever a service has an outage, you are wasting your money. (And being a bit of a jerk.)
If you pay for ES to explain AWS 101 concepts, you are wasting your money and should likely spend it on operations staff first.
If you pay for ES to opine on your architecture, you are doing it right.
If you pay for ES to tell them about your product roadmap so they can weigh in with thoughts about how best to leverage current and future services, you are doing it right.
If you refuse to tell ES what you're working on and then get mad that they didn't tell you about an upcoming service that would have helped, you are wasting your money. And being ridiculous.
If you pay for ES to ignore their advice, you *might* be wasting your money. It depends.
If you pay for ES to imply that their engineers are morons because they don't work for your startup instead, you are wasting your money, dead wrong, and I think I used to work there.
In summary, pay for Enterprise Support and use it properly, or save your money.
