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1/4
I always say the true test of a company is their after-sales support. My recent experience with @madebygoogle shows me they well & truly understand that.
I had a minor, rare hardware issue with my Pixel 3, which I relayed to Google via Android's inbuilt chat tool.
I always say the true test of a company is their after-sales support. My recent experience with @madebygoogle shows me they well & truly understand that.
I had a minor, rare hardware issue with my Pixel 3, which I relayed to Google via Android's inbuilt chat tool.
2/4
She got me to test a possible software solution, but gave me her email & opened a case, in case it reemerged.
It did, so I emailed her. She said I could ask the original third party retailer to perform an RMA, or I could do it through Google – I chose the latter.
She got me to test a possible software solution, but gave me her email & opened a case, in case it reemerged.
It did, so I emailed her. She said I could ask the original third party retailer to perform an RMA, or I could do it through Google – I chose the latter.
3/4
I sent the phone off last Fri & it arrived at Hong Kong in *two* days. Google emailed me yesterday to say my replacement device had been shipped & I received it *today*.
Not only that, but they also sent me a brand new retail phone – not refurbished – box, accessories & all:
I sent the phone off last Fri & it arrived at Hong Kong in *two* days. Google emailed me yesterday to say my replacement device had been shipped & I received it *today*.
Not only that, but they also sent me a brand new retail phone – not refurbished – box, accessories & all:
4/4
Google is much less experienced in supply chain & hardware support than Apple, but they've been able to match (and even exceed) their historical level of service—from initial point of contact, to sending the replacement.
Needless to say, I'm impressed. Thanks @madebygoogle!
Google is much less experienced in supply chain & hardware support than Apple, but they've been able to match (and even exceed) their historical level of service—from initial point of contact, to sending the replacement.
Needless to say, I'm impressed. Thanks @madebygoogle!
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