Thread by @RealtyDayton

Part 1: The days of being rewarded for being a @Tesla returning customer/owner are sadly long gone. I didn't want to admit it, but today I was hit in the gut with the hard truth. My wife and I purchased our first #ModelX back in 2016. It was a splurge to be sure, but we (contd)

Part 2: ... Believed in the company and the long term value of the product. We were amazed by the level of service and it felt magical every time they picked up the car from our house and left a loaner in it's place. In 2017, I set the cross country record in my friends (contd)

Part 3: #ModelS from LA to NYC and made a YouTube video about it, which was picked up by all major tech outlets and local news stations, then tweeted by @Tesla and @elonmusk . That year we also bought our second #ModelX after our 1st one saved my wife's life in an accident (contd

Part 4: When we took delivery, we received free jackets, mugs, umbrellas, active wear, and floor mats. By then our friends on the sales staff felt like family. We continued to receive amazing service. I was excited and eagerly awaited the arrival of a #Model3 , which I (contd)

Part 5: reserved sight unseen by waiting overnight in the rain at the nearest @tesla store. I was first. Here's how I have been rewarded for purchasing a 3rd @Tesla , the top model #P3D #Model3 : No key fobs, no free gear, missing parts on my car 9mos after delivery (cont)

Part 6: 6 months of waiting longer to receive Performance since @Tesla opted to produce mid range models first, and no more convenient service. Today, when trying to schedule through the app it would not work (contd)

Part 7: when I called corporate to schedule service, they now refer you to use their online chat (I couldn't , I was driving.) When I called and did ninja moves to get through to service at Tesla service center near me, they informed me they used all their first (contd)

Part 8: Batch of spoilers, but would be sure to call me when they got the next spoilers in... (Same words I heard months ago). My car I paid 72,000 now sells new for 58,000 one year later. I'm underwater on a car with missing parts. @gwestr @andrewket #tsla #customerservice

@bonnienorman @llsethj @ElectrekCo

@wk057

UPDATE: Received an email from internal team at @tesla HQ this morning and they are working on getting me a badge and spoiler next week. @Twitter is an amazing place. Thank you to those who helped (you know who you are).