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M.S. Bellows, Jr.
@msbellows
, 4 tweets, 3 min read Read on Twitter
For Mother's Day my wife wanted Thai food. We ordered via @Grubhub @Grubhub_Care, but half our order was missing. It's taken an hour to get them to re-order the missing food, and even then the agent said she couldn't expedite delivery or offer any credit for the delay. Not cool.
@Grubhub @Grubhub_Care Cool, @GrubHub. Three and a half hours after we placed our order and half of it's STILL not here. Nice customer service. Happy Mother's Day to my wife who just wanted Thai food.
2/2
@Grubhub @Grubhub_Care Aaaaand... the restaurant's closed. I'm never, ever using @GrubHub again. I recommend my 6,000 followers do likewise. Mistakes are human; being unresponsive and uncaring to your customers isn't.
3/
@Grubhub @Grubhub_Care Sixteen hours, no response yet -- but the credit card charge went through! Man, GrubHub needs to up its customer service game.
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More from @msbellows see all

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M.S. Bellows, Jr.
@msbellows
Last night my wife wanted Thai food. We ordered from GrubHub. They forgot half our order. Eh, mistakes happen, right?

When we finally got through to customer service, they said they had re-ordered it. It never arrived. It's been 24 hours.

There's more...
But hey, the credit card charge for the undelivered food went through quickly!

So I tweeted to @grubhub @Grubhub_Care. Next day, no response, so I DMed them w/ account/contact info. A couple more hours, and someone finally answered my tweets... asking me to send a DM. Sigh.
2/
@Grubhub @Grubhub_Care Again, mistakes happen. I'm cool. But misleading/unresponsive customer service? That's a consequence of management decisions.

So here's my Q, @grubhub: why do you hire good folks like @MallorieRose for social media + @JJColao @HaymakerPR to do PR, then flub the easy stuff?
3/3
Read 3 tweets
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M.S. Bellows, Jr.
@msbellows
In Nevada v Hall (1979), which SCOTUS just reversed, a Nevada employee caused an accident on a Calif. highway. Nevada argued that the Californians it injured IN CALIF. (a) couldn't sue in Cal., or (b) at best were limited to $25k damages per NEVADA law. 1/
On its face, the new decision is just about whether one state can be sued in the courts of another state. But there are deeper issues here:
1) As the dissent notes, this signals that SCOTUS is willing to jettison ALL precedent. Precedent like, you know, reproductive rights.
2/
2) And the "$25k cap" issue in Nev v. Hall raised an old, old Q: to what extent must one state's courts + citizens honor an unfair law passed by another state? If you're thinking that sounds vaguely familiar, you're right: that was the issue in Dred Scott v Sandford.
3/
Read 14 tweets
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M.S. Bellows, Jr.
@msbellows
HELL YEAH! This petition for rehearing in McKeever v. Barr, which limited judges' discretion to release grand jury materials like those underlying the Mueller report that Congress has subpoenaed, may speed up impeachment by 6-12 months. documentcloud.org/documents/5995…
1/2
The three-judge panel's recent McKeever decision ran counter to the en banc (full court) decision in the key Watergate case, and 12 of the 22 DC Circuit judges are Dem appointees. If it gets reversed, Congress likely gets the Mueller report unless SCOTUS intervenes.
2/2
(Previous version of tweet #2 deleted and corrected.)
Read 3 tweets

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