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Hey #infosec peeps! I got locked out of an account so I had to call customer service.

The rep asked for PII, and then unlocked my 2FA. She literally said this: "They ask the most stupid questions ever that nobody can remember. I suggest you pick 3, then screenshot it"
So, I refreshed my screen, and I enountered the worst choice of 2FA questions ever. I literally have no idea what the last name of my best friend from 3rd grade is. His first name is Toure, and I'm friends with him on FB these days, but who in the hell knows that when they are
literally, at best, 8 years old. May I humbly suggest that, if your own front-line CSRs are telling your customers to "just screen shot your 2FA answers" you are hands down, doing it wrong? Asking for a friend.
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