Starting today, we are banning “party houses” and we are redoubling our efforts to combat unauthorized parties and get rid of abusive host and guest conduct, including conduct that leads to the terrible events we saw in Orinda. Here is what we are doing:
First, we are expanding manual screening of high-risk reservations flagged by our risk detection technology.
Second, we are creating a dedicated “party house” rapid response team.
Third, we are taking immediate action against users who violate these enhanced guest policies, including removal.
I have directed Margaret Richardson from our Executive Team to oversee this new team and initiate a 10 day sprint to review and accelerate the development and implementation of these new safety initiatives.
We must do better, and we will. This is unacceptable.
