Thread by @W0rldWideJess

Thinking about a new career? #Customersuccess is one of the fastest growing sectors in tech. Keep reading to learn more about the CS role & learning skills relevant to the job #thread 🧵Pt.1
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This is a role where you will engage w/ clients of your company to capture current engagement and usage, goals, & together determine how your company’s products & services may support in driving their goals & priorities & leverage your company tools to scale their team or brand

Customer Success is sometimes referred to as client success, customer experience or client partner. The main objectives are to onboard and engage with existing customers to drive customer objectives and increase customer satisfaction #techtwitter #tech #techtrends

Average salary for Customer Success : $95,000-$133,000 ( via @comparably )
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salary.com/research/salar…

Skills that are Transferable to a #customersuccess career:
Communication (written and verbal)
Relationship Management
Storytelling
Strategy
Teaching & Coaching
Time Management
Active Listening & Comprehension

Common Tools in Customer Success used to manage client accounts:
Hubspot
Zendesk
Salesforce
ZoomInfo
Sales Navigator
RenewTrak
Gainsight

Metrics & Responsibilities: In a #customersuccess role, you may be responsible for
Average Revenue Per Account (ARPA)
Calculate Customer Lifetime Value
Net Promoter Score (NPS)
Churn Reduction
Renewals and Renewal value
Monthly Recurring Revenue (MRR)

Some Notable Companies Hiring for #CustomerSuccess
Microsoft
Salesforce
AutoDesk
IBM
Citrix
Block

Join me @ 7 PM EST! I’ll be speaking with my @giesbusiness bestie @steveohits on his experience and tips within the #customersuccess role at @microsoft!

twitter.com/i/spaces/1kvJp…
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Follow @ResumeBadge to Learn more about different careers & opportunities + the #CareerFireside Community & Subscribe to my #SuperFollows & access exclusive content, resources & conversations👇🏾 twitter.com/i/communities/…
#techishiring #careerfireside #BlackTechTwitter #technology

#CustomerSuccess Tools & Resources: The following are tools to learn fundamentals of customer success you can utilize to learn about the role & prepare for a customer success interview: #thread 🧵 Pt.2
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#PracticalCSM course series for customer success on @Linkedin : linkedin.com/learning/instr… I recommend starting with the customer success management fundamentals course to learn about the overall industry & skills necessary to succeed
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@LinkedIn Sales Fundamentals– Customer Retention: Learn effective retention strategies or improve your current client skills: linkedin.com/learning/sales…
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#techishiring #remotework #blacktechtwitter #womenintech #techtrends #technology #careerfireside #techtrends #remotejobs

@HubSpot Inbound Client Services training: academy.hubspot.com/lessons/inboun…
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ZoomInfo Customer Engagement Certification: university.zoominfo.com/courses/engage…
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Join the CSA: The #CustomerSuccessAssociation offers memberships at various levels for those interested in pursuing a CS career. Learn more & join here👇🏾 customersuccessassociation.com/membership/

#techishiring #blacktechtwitter #womenintech #techtrends #technology #careerfireside #remotejobs

Join @successhacker #customersuccess community: join one of the fastest growing online customer success communities & learn current best practices from industry professionals👇🏾 customersuccess.community/feed

#techishiring #remotework #blacktechtwitter #womenintech #techtrends #tech

@salesforce #CustomerSuccess Strategies for App Exchange Partners trailhead.salesforce.com/en/content/lea…

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Certifications: When you are ready to take your #CustomerSuccess career to the next level, you may want to take the Certified Customer Service Manager (CCSM) exam. Apply here for a waiver aibmc.org/View_Article.a…

#techishiring #technology #careerfireside #techtrends #remotejobs

Learn more at my space today with special guest @Steveohits who will speak on his experience in @Microsoft #customersuccess

twitter.com/i/spaces/1kvJp…

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#techishiring #remotework #blacktechtwitter #womenintech #techtrends #technology #careerfireside #techtrends #remotejobs

Follow @ResumeBadge to Learn more about different careers & opportunities + the #CareerFireside Community & Subscribe to my #SuperFollows & access exclusive content, resources & conversations👇🏾 twitter.com/i/communities/…

#techishiring #careerfireside #BlackTechTwitter #technology

Our guest today: @Steveohits
Steven Williams III is a Chicago native and social innovator, who studied Policy, Education & Business. Steven has worked with orgs like the US House of Reps, City of Chicago, Americorps &, Microsoft.

Outside of work, Steven loves mentoring💛