Thread by @oluwole_dada

IMPROVING YOUR COMPETITIVE ADVANTAGE AS A SERVICE PROVIDER DAY 1

Many service providers have found it difficult to distinguish themselves as they remain lost in the crowd.

#people #customerservice #restaurant #banks #hospitals #hospitalityindustry

They are unable to have a unique selling point hence consumers see them as not different from others who provide the same kind of service.

Over the next few days, I will be sharing tips on what can help you carve a niche for yourself in the midst of a lot of competitors.

First is that you must provide good and quality service. As a service provider, you must never get to a level where consumers complain about your service.

If you are Quick Service Restaurant (QSR), you must ensure that your food is delicious.

I have seen some QSR that serve foods that are losing taste. There is no amount of advert that you can do that can compensate for the poor taste of your food.

The quality of service is important if you want to stand out.

The first competitive advantage that you must aim at is that of the quality of your service.

Don't overpromise and underdeliver. Always ensure that you commit to deliver what you have promised the consumers.

Ensure that you respond swiftly to the enquiries of customers.

Whatever you are offering to customers as a service, you must never keep people waiting at the counter.

This happens in banks, hospitality industry, restaurants, hospitals, mechanic workshops and several customer service centres.

People wait on queue for so long before they are attended to. That is a great disrespect to the customers you serve.

You must not ignore the above if you want to stand out above your competitors.

To be continued...

Note: The pictures used above were used as examples of QSRs.