, 10 tweets, 8 min read Read on Twitter
@tasshinfogleman Ooh! I was excited to read this, because I've been meaning to write about "systematic" reliability vs. "meta-systematic" reliability!

For example, out of the categories you mentioned, some will come into conflict. 1/
@tasshinfogleman Ex: A tense interaction happens just as you're about to leave for a meeting. "Ah, I have a need and opportunity for a deep, heartfelt, difficult, reconnecting conversation -- and if I do that, I'll be late for the meeting." What do you do?
@tasshinfogleman The answer depends on context, and on -- what are you trying to be highly reliable *at* and why? Coming from the idea of a "Highly Reliable Organization" / HRO -- see Managing the Unexpected book by Karl Weick:

@tasshinfogleman Sometimes, you want to be what I call "systematically reliable." Maybe you want to be on time because it's a context of low trust or low-bandwidth communication, where you're still building the groundwork for people to hear, "This is why I arrived after the agreed-on time."
@tasshinfogleman Sometimes, you want to be "meta-systematically reliable." You're willing to trade off on predictability at a lower level, to support integrity on a higher level of mission/value/purpose. People involved are able to hear why, and glad you did!
@tasshinfogleman There's an excellent podcast by @dthorson & @bonnittaroy on this!


They explore predictable systems as having limited trust, what I call systematic trust. Constrained, contractual -- these systems limit options out of a fear of betrayal / defection.
@tasshinfogleman @dthorson @bonnittaroy They propose that some kinds of unpredictability can promote a deeper level of non-naive trust. I might not know what someone will do in a particular situation, but I trust that it will turn out to be in alignment with what we care about.
@tasshinfogleman @dthorson @bonnittaroy I think of this as Star Trek trust! The crew has no idea what Captain Picard might do when the alien parasites exploit a temporal anomaly to phase shift half the ship -- but they trust that he's acting out of a deep adaptive same-sidedness with their shared purpose and values.
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