, 10 tweets, 8 min read Read on Twitter
@tasshinfogleman Ooh! I was excited to read this, because I've been meaning to write about "systematic" reliability vs. "meta-systematic" reliability!

For example, out of the categories you mentioned, some will come into conflict. 1/
@tasshinfogleman Ex: A tense interaction happens just as you're about to leave for a meeting. "Ah, I have a need and opportunity for a deep, heartfelt, difficult, reconnecting conversation -- and if I do that, I'll be late for the meeting." What do you do?
2/
@tasshinfogleman The answer depends on context, and on -- what are you trying to be highly reliable *at* and why? Coming from the idea of a "Highly Reliable Organization" / HRO -- see Managing the Unexpected book by Karl Weick:

books.google.com/books?id=GU55M…
3/
@tasshinfogleman Sometimes, you want to be what I call "systematically reliable." Maybe you want to be on time because it's a context of low trust or low-bandwidth communication, where you're still building the groundwork for people to hear, "This is why I arrived after the agreed-on time."
4/
@tasshinfogleman Sometimes, you want to be "meta-systematically reliable." You're willing to trade off on predictability at a lower level, to support integrity on a higher level of mission/value/purpose. People involved are able to hear why, and glad you did!
5/
@tasshinfogleman There's an excellent podcast by @dthorson & @bonnittaroy on this!

stitcher.com/podcast/emerge…

They explore predictable systems as having limited trust, what I call systematic trust. Constrained, contractual -- these systems limit options out of a fear of betrayal / defection.
6/
@tasshinfogleman @dthorson @bonnittaroy They propose that some kinds of unpredictability can promote a deeper level of non-naive trust. I might not know what someone will do in a particular situation, but I trust that it will turn out to be in alignment with what we care about.
7/
@tasshinfogleman @dthorson @bonnittaroy I think of this as Star Trek trust! The crew has no idea what Captain Picard might do when the alien parasites exploit a temporal anomaly to phase shift half the ship -- but they trust that he's acting out of a deep adaptive same-sidedness with their shared purpose and values.
8/
Missing some Tweet in this thread?
You can try to force a refresh.

Like this thread? Get email updates or save it to PDF!

Subscribe to Sarah McManus
Profile picture

Get real-time email alerts when new unrolls are available from this author!

This content may be removed anytime!

Twitter may remove this content at anytime, convert it as a PDF, save and print for later use!

Try unrolling a thread yourself!

how to unroll video

1) Follow Thread Reader App on Twitter so you can easily mention us!

2) Go to a Twitter thread (series of Tweets by the same owner) and mention us with a keyword "unroll" @threadreaderapp unroll

You can practice here first or read more on our help page!

Did Thread Reader help you today?

Support us! We are indie developers!


This site is made by just three indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member and get exclusive features!

Premium member ($3.00/month or $30.00/year)

Too expensive? Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal Become our Patreon

Thank you for your support!