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Just over 200K applications in public beta. Of those decided, all got either settled or pre-settled status
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That's fine, but rest of report does raise some issues.
Firstly, substantial minority of people unhappy with process in some way (c.15%)
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Firstly, substantial minority of people unhappy with process in some way (c.15%)
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App largely worked, but have to assume these figures will worsen as those less-confident about using it and/or with suitable devices kick in on full roll-out
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Reviews largely resolved, and form amended
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But big stand-out was volume of support provided. 62K phone calls and 14.5K emails. That's 38% of total applicant volume
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If we extrapolate to the 3.5m+ EU citizens currently in UK, that means 1.3m+ interactions (and possibly more, as less-confident individuals get to applying)
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Overall, report paints +ve picture, but clear that scaling to full roll-out will be a substantial undertaking.
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