It’s a short talk by @patrickc, from 2013.
It’s geared towards startups who want to scale up their business.
10/10.
• Make something people want is good advice.
• Always maximize customer happiness is great advice.
• “For pretty much every feature we’ve ever built, or any aspect of the product, we’ve been ruthlessly unscalable about it.”
• For a while, an actual person monitored every Stripe transaction to look for fraud.
• When Stripe launched, employees wrote Thank You cards to customers, signed by everybody on the team.