Thread by @twbtwb

I used to work in data warehousing and business intelligence. The replies where they withheld information are *very* carefully worded.

1/n

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https://twitter.com/not_my_debt/status/1095917320680034304

"The Department can not readily identify all methods of interaction"

"many of these interactions may occur … manually"

These are very weak statements. They could have provided the data they had, with a caveat about incompleteness.

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And they couldn't say "a majority of these interactions occur manually".

Because that would be a lie.

I couldn't have a robodebt conversation in person. When I went to a Centrelink office, they told me to call the #RoboDebt team.

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When I submitted documents online, I had to call Centrelink to get them to read them.

When I talked to someone on the phone, they got me to email them the documents.

So I bet they have records of *most* interactions from *most* people.

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Here's how I'd rephrase question a):

How many of these deceased individuals contacted the department?

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Provide a breakdown of the number of customers who contacted the department before and after the date of the OCI letter, and contact date unavailable.

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How many times did deceased individuals contact the department?

Provide a breakdown of the number of contact attempts, before and after the date of the OCI letter, and contact date unavailable.

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Provide a breakdown of the number of successful contacts, before and after the date of the OCI letter, and contact date unavailable.

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