, 8 tweets, 2 min read Read on Twitter
Our current service designs fail because they aren’t designed to create fulfilling lives or help people thrive.

They are designed to silence creativity, reduce autonomy and suppress aspiration.
We are afraid of risk and of chaos.

Our dominant models of design are to reduce risk and to control neat outcomes we can quantify.

Evaluation is a baseline of how our current societal model functions and if it isn’t in a box it can’t be easily measured.
We don’t like outliers and we certainly can’t cope when they exist, this is why when services fail we have no way to fix them.

We have an incapacity to then ‘solve’ problems because there is no slack designed into systems.
Hence why at the most systemic level we need a new form of leadership that can form the outlines of what a thriving society can look like. Built with people from the bottom up.

To do this will take a courageous leap of tearing down our existing measurement systems and outcomes.
And a particular redefinition in what we mean by people and communities who thrive.
I mean ultimately this is about social justice and a communal approach to our society.

Community, relationships, dignity and respect all need to be woven and considered in the currency with which we design.
#servicedesign has a new frontier to grow into I reckon. (And it’s not new this stuff is old) but we could do with discussing these materials/currency/vantage points/perspectives more in the ‘community’ of practice.
Writing/mulling new thoughts out loud.
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