Profile picture
rufflemuffin @rufflemuffin
, 5 tweets, 2 min read Read on Twitter
Testing new #servicedesign principles+questions for @wearesnook process

Always challenge the material of power in your #servicedesign
Who holds it?
Is it present?
Is it balanced?
Should it be challenged?
Is it the same through out?
Should the balance shift over time?
Build platforms that facilitate and empower people to fulfil their needs, challenge paternalism and purely transactional design
Challenge when users are actually users, consider how the language you use creates a power dynamic and a notion of reliability on services
Design against deficit. Start with strengths.
Focus on what people can do before we consider what they can't or need. Strengths and assets are your first currency and material to design with.
Relational design before interaction design.
Missing some Tweet in this thread?
You can try to force a refresh.

Like this thread? Get email updates or save it to PDF!

Subscribe to rufflemuffin
Profile picture

Get real-time email alerts when new unrolls are available from this author!

This content may be removed anytime!

Twitter may remove this content at anytime, convert it as a PDF, save and print for later use!

Try unrolling a thread yourself!

how to unroll video

1) Follow Thread Reader App on Twitter so you can easily mention us!

2) Go to a Twitter thread (series of Tweets by the same owner) and mention us with a keyword "unroll" @threadreaderapp unroll

You can practice here first or read more on our help page!

Did Thread Reader help you today?

Support us! We are indie developers!

This site is made by just three indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member and get exclusive features!

Premium member ($30.00/year)

Too expensive? Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal Become our Patreon

Thank you for your support!