Testing new #servicedesign principles+questions for @wearesnook process
Always challenge the material of power in your #servicedesign
Who holds it?
Is it present?
Is it balanced?
Should it be challenged?
Is it the same through out?
Should the balance shift over time?
Always challenge the material of power in your #servicedesign
Who holds it?
Is it present?
Is it balanced?
Should it be challenged?
Is it the same through out?
Should the balance shift over time?
Build platforms that facilitate and empower people to fulfil their needs, challenge paternalism and purely transactional design
Challenge when users are actually users, consider how the language you use creates a power dynamic and a notion of reliability on services
Design against deficit. Start with strengths.
Focus on what people can do before we consider what they can't or need. Strengths and assets are your first currency and material to design with.
Focus on what people can do before we consider what they can't or need. Strengths and assets are your first currency and material to design with.
Relational design before interaction design.
