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Morals of the @zoom_us entrepreneurial fable:
1/ no market is “done” — even when the alternatives are many, free, have hardware sunk cost, and/or deeply embedded into some enterprise suite ELA
2/ “much, much better” is a sufficient displacement product strategy
3/ software products can actually make people more productive — this is inspiring. I can do more work more efficiently and more happily, because of @zoom_us
4/ Customer centric culture has to come from somewhere. Here it clearly comes from @ericsyuan. Literally every time I see him or hear a story of him, the conversation inevitably ends with “customer happiness” as the guiding principle
5/ Forever free to end users doesn’t preclude a company selling software at enterprise deal sizes.
6/ Zoom’s “unit of user value” is 2 —> Infinity (internal and external, huge addressable user market), making it uniquely well suited for bottoms up, viral, word of mouth adoption
7/ People want good people to win. There are a lot of cynics in Silicon Valley today, but you will be hard pressed to find people who have met Eric and don’t support team Zoom.
8/ Congrats to the entire Zoom team on this milestone and what I expect will be just the first leg of an extraordinary, enduring company journey — and to my better half @gradypb for being part of it
Just to clarify — you don’t necessarily need to add “novel” features
