Thread by @UcDiary

Today on Universal Credit:
I believe the system has now collapsed.
All day spent answering calls about payments that are missing or wrong.
The phone rings again before I can finish fixing each one.
Put myself into 'not ready' to finish the work and I'll have a manager whingeing.

There is no mechanism to pass that work to someone else
At one point I have five different claims open at the same time
I leave the office, well after finish time, with work not done. More for tomorrow

I've had two claimants who've suffered heart attacks
One with a brain tumour.

And a single mother, heavily pregnant has been sanctioned and she's in bits.
I do my best, within the rules, to help her.
The help is limited. I hope the decision maker I've sent this to isn't a bastard.
Another claimant told they've been overpaid by thousands of pounds, so...

...a hefty deduction each month, for many months.
They haven't been overpaid. The system has got it wrong.
One day, one case manager on Universal Credit.
Tomorrow, PR bullshit saying how wonderful it all is hits the streets.
Please retweet. #UniversalCredit