SCOOP: I got hundred of pages of documents + content moderation info for Gaggle, a student surveillance giant. It scans emails, calendar events, chats, documents, & everything students do. And it pays contract content moderators $10/hour to review it all
buzzfeednews.com/article/caroli…
buzzfeednews.com/article/caroli…
Gaggle is quietly a huge force in content moderation. It says it blocks “over a million" student comms/month, using a “blocked word list" I was able to partially render. It also has a “top concerns” chart showing kids who break the rules most often 
Gaggle offers content moderation with a specific promise: to prevent student suicides. It claims it saved exactly 722 lives last year. But that’s such a delicate and hard-to-prove claim.
With teen mental health, unnecessary escalations—like getting teachers or cops involved, which is Gaggle policy in situations deemed high-risk—can make a kid's symptoms worse. But it’s not hard to see how content mods would be cautious + escalate situations where they’re unsure
