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My favorite heuristic for viable B2B software businesses: any spreadsheet routinely emailed with the instruction “Edit this and email it back to me.”
That business process is a SaaS app waiting to happen. It will be faster, more reliable, cheaper (once you back out the cost of employee time), and likely benefit from having a lot more brain power deployed against it by the SaaS company than by either of the ends of the email.
Have you ever had to have a spreadsheet to track how many people filled out the spreadsheet so that you can email them about the email to fill out your spreadsheet? Nobody went to college because they want to do that.

The SaaS app will merrily cronjob it’s way through that.
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