1/ The Texas Workforce Commission received 1.5 million calls in a 24-hour period last week.
Tens of thousands of Texans are without work and need to file unemployment claims.
But the phone lines are jammed. And the website servers are overloaded.
bit.ly/2V1CZPY
Tens of thousands of Texans are without work and need to file unemployment claims.
But the phone lines are jammed. And the website servers are overloaded.
bit.ly/2V1CZPY
2/ Last week, the commission repurposed 200 employees from another department to help take claims.
It plans to transfer 250 more.
Texas is also partnering with two private call centers to add up to 350 additional operators. bit.ly/2V1CZPY
It plans to transfer 250 more.
Texas is also partnering with two private call centers to add up to 350 additional operators. bit.ly/2V1CZPY
3/ Many Texans who are eventually getting through say that their claims are being denied.
Those claims are being processed through a set of parameters that haven't caught up to the many new circumstances people face in a pandemic. bit.ly/2V1CZPY
Those claims are being processed through a set of parameters that haven't caught up to the many new circumstances people face in a pandemic. bit.ly/2V1CZPY
4/ Melanie Adams found a trick to avoiding a crashing website: File at 3 a.m.
Texas responded swiftly — with a denial. The commission said she did not qualify for benefits because she didn’t work enough prior to the health disaster.
bit.ly/2V1CZPY
Texas responded swiftly — with a denial. The commission said she did not qualify for benefits because she didn’t work enough prior to the health disaster.
bit.ly/2V1CZPY
5/5 According to new numbers released this morning, a record 6.6 million Americans filed for unemployment benefits last week.
